I. Subscription Cancellation

• You have the flexibility to cancel your subscription at any time through the TH2.0 platform. Your access to the platform and its features will continue until the end of your current billing cycle.

I. Refund Process

• To request a refund, please contact our support team at support@th2.com. Include your full name, the email address associated with the account, and a concise reason for the refund request. Each refund request will be individually reviewed and processed promptly.

I. Non-Refundable Scenarios

• Refunds will not be issued for requests made after the specified 14-day eligibility period. We do not provide refunds for any used portion of a subscription.

I. International Considerations

• For international users, currency conversion rates and associated fees may apply during refund processes. Users are encouraged to familiarize themselves with their financial institution's policies regarding international transactions.

I. Force Majeure and Unforeseen Circumstances

• In cases of force majeure or unforeseen circumstances impacting the subscription service, adjustments to the refund policy may be made at TH2.0's discretion.

I. Refund Processing Time

• Upon submission of a refund request, our support team will diligently review and process each case. Refunds, if approved, will be processed within a reasonable timeframe. The processing time may vary depending on the payment method and financial institutions involved.